PATEL, Dr. Hemant N. A REVIEW OF GENERATIVE AI(GAI)–DRIVEN CHATBOTS FOR MODERN CUSTOMER SERVICE SUPPORT SYSTEMS. Journal of Global Research in Mathematical Archives(JGRMA), [S. l.], v. 12, n. 10, p. 87–96, 2025. DOI: 10.5281/zenodo.17710771. Disponível em: https://jgrma.com/index.php/jgrma/article/view/669. Acesso em: 28 nov. 2025.